At Brian Backroads, we are committed to delivering high-quality camping gear, fishing gear, hiking gear, luggage bags, and travel tech products to customers worldwide. Please review our shipping policy below for details on how we process and handle shipments.

1. Order Processing

• All orders are processed within 3 business days after confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Once your order is processed, you will receive a confirmation email with shipment details.

2. Shipping Methods & Coverage

• We offer standard shipping and express shipping options based on availability.
• We ship worldwide, covering major cities and remote locations. Some regions may have limited shipping options.
• Shipping carriers may vary depending on your location and order size.

3. Shipping Fees

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• In some cases, we may offer free shipping promotions.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can use this tracking number to check the status of your shipment on the carrier’s website.

5. Lost or Damaged Shipments

• If your package is lost in transit or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date.
• We will work with the shipping carrier to resolve the issue and, if necessary, arrange for a replacement.

6. Address Accuracy & Delivery Issues

• Customers are responsible for providing an accurate shipping address at checkout.
• If an incorrect address is provided, we are not responsible for lost shipments or additional shipping fees for reshipments.

7. Contact Us

For any shipping-related questions or concerns, feel free to reach out to us at [email protected].